Infrastructural Technologies to Enable Electronic Commerce

Kai Jakobs, Rob Procter, and Robin Williams

1/01/2005
(Original Publish Date: 1998)

We discuss some frequently neglected issues relating to corporate communication infrastructures. The perception of services like e-mail as infrastructural -- and thus less interesting -- lies at the heart of corporate ignorance regarding their strategic capabilities. This may cause major problems in the near future, when inadequate communication infrastructures may hamper the successful uptake of strategically vital applications. Finally, we make some suggestions as to how this misconception can be corrected.